HELP

Frequently asked questions

Answers to the things people ask us most.

What is plantsense®?

plantsense® creates crafted personal care products, 100% pure essential oils and a small collection of everyday lifestyle products.

Do you use plant-based ingredients?

Yes. Many of our personal care products are made with carefully selected plant-based ingredients and essential oils.

Are your essential oils 100% pure?

Yes. Our essential oils are 100% pure essential oils, sourced from their respective countries of origin and bottled in Singapore for plantsense®.

Where can I buy plantsense® products?

You can shop online or visit us at:
plantsense Ipoh Stables Market @ Perak Turf Club
Ipoh, Perak, Malaysia

Do you ship throughout Malaysia?

Yes. We currently ship within Malaysia.

How long does delivery take?

West Malaysia: 3–5 business days after dispatch
Sabah & Sarawak: 7–14 business days after dispatch

How do I track my order?

Tracking information will be provided once your order has been dispatched, where available.

What if my order arrives damaged or incorrect?

Please email helloplantsense@gmail.com within 7 days of receiving your order, together with your order details and photographs where applicable.

Can opened personal care products or essential oils be returned?

For hygiene and product-safety reasons, opened or used products cannot normally be returned unless they are faulty, damaged or incorrectly supplied.

Can I become a plantsense® stockist or reseller?

Yes. We welcome enquiries from potential stockists and resellers.
Email us at helloplantsense@gmail.com.

How can I contact plantsense®?