Privacy Policy
At plantsense®, we respect your privacy and take the protection of your personal information seriously.
This Privacy Policy explains how we collect, use and protect information when you visit our website, place an order or contact us.
Information We Collect
We may collect information that you provide to us, including:
- Name
- Email address
- Contact number
- Billing and delivery address
- Order and transaction information
- Messages or enquiries you send to us
- Information required to process and fulfil your order
We may also collect basic technical information about how visitors use our website, such as browser, device and website activity information.
How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Arrange delivery
- Process payments and refunds
- Communicate with you about your order
- Respond to enquiries or customer-service requests
- Improve our products, services and website
- Send marketing communications where you have chosen to receive them
- Meet legal, accounting or regulatory requirements
We will only use personal information for legitimate business purposes and in accordance with applicable Malaysian data-protection requirements (PDPA).
Payments
Payments may be processed through third-party payment providers.
plantsense® does not normally store your full credit or debit card information. Payment information is handled according to the security and privacy practices of the relevant payment provider.
Sharing of Information
We may share information where necessary with trusted service providers who help us operate our business, including:
- Payment providers
- Courier and delivery companies
- Website and e-commerce service providers
- Professional or technical service providers
We do not sell your personal information.
Information may also be disclosed where required by law or a relevant authority.
Cookies
Our website may use cookies and similar technologies to support website functionality, remember preferences and understand how visitors use the site.
You may adjust cookie settings through your browser where available.
Keeping Your Information Secure
We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.
However, no online system can be guaranteed to be completely secure.
Your Information
You may contact us if you would like to ask about the personal information we hold about you, request a correction or raise a privacy concern.
The Malaysian data-protection framework (PDPA) includes principles covering notice, security, retention, data integrity and access to personal data.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and business requirements.
Marketing
If you subscribe to plantsense® emails or marketing communications, you may unsubscribe at any time using the unsubscribe option provided or by contacting us.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices or applicable requirements.
The latest version will be published on this page.
Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
helloplantsense@gmail.com
plantsense® — Sensible Solutions, crafted with care.