Terms & Conditions — plantsense

By accessing this website or purchasing from us, you agree to the following Terms & Conditions.

Products

We make every reasonable effort to ensure that product descriptions, images, sizes, ingredients and other information displayed on our website are accurate.

As some plantsense® products are crafted or produced in small batches, minor variations in colour, scent, texture, appearance or packaging may occur.

These variations do not necessarily indicate a defect.

Prices

All prices displayed on the website are in Malaysian Ringgit (RM) unless otherwise stated.

We may update product prices, promotions or availability from time to time.

The price confirmed at checkout will apply to your order.

Orders

All orders are subject to availability and confirmation of payment.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of:

Product unavailability
Incorrect pricing or product information
Payment issues
Suspected fraudulent activity

If payment has already been received for an order we cannot fulfil, an appropriate refund will be arranged.

Payment

Payment must be completed using one of the payment methods available at checkout.

Orders will only be processed once payment has been successfully confirmed.

Shipping

Shipping times and charges are set out in our Terms & Condition Shipping Policy.

Customers are responsible for providing accurate and complete delivery information when placing an order.

Returns & Refunds

Returns, replacements and refunds are handled according to our Returns & Refund Policy and applicable consumer laws.

Product Use

Please read and follow all directions, warnings and usage information provided with our products.

Essential oils and personal care products should be used only as directed.

Individual sensitivities may vary. Customers should discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice where necessary.

Website Content

All content on this website, including text, branding, graphics, illustrations, photographs and product designs, belongs to plantsense® or is used with permission unless otherwise stated.

It may not be copied, reproduced, distributed or used for commercial purposes without prior written permission.

Website Availability

We aim to keep the website accurate and accessible but cannot guarantee that it will always be available or free from technical errors.

We may update, modify or temporarily suspend parts of the website when necessary.

Third-Party Services

Our website may use third-party services for payments, delivery, analytics or other functions.

Use of those services may also be subject to the respective provider’s terms and policies.

Limitation

Nothing in these Terms & Conditions is intended to exclude or limit any rights available to you under applicable Malaysian consumer law.

To the extent permitted by law, plantsense® will not be responsible for losses arising from misuse of products or use contrary to the instructions provided.

Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version published on this website will apply from the date it is posted.

Contact

If you have any questions about these Terms & Conditions, please contact:
helloplantsense@gmail.com

plantsense® — Sensible Solutions, crafted with care.